Refund policy

Last updated: October 28, 2026

Size exchanges: 7 days

If you selected the wrong size, contact us within 7 days after delivery to request an exchange. Our standard policy for size or fit changes is exchange only, rather than a change-of-mind refund, except where applicable law provides otherwise. Exchanges depend on replacement availability; contact us before sending an item back.

Email your order number, the item received and the replacement size requested. We will provide return instructions and confirm any applicable postage arrangements before you send the item. Do not send returns to an address on the package without contacting us.

Optional 30-day warranty

If you purchased our 30-day warranty add-on with your order, you may submit a return or refund request, including a claim for rips or product defects, within 30 days after delivery. Email your order number, a description of the issue and relevant photos. We will review your request and provide the next steps for returning the item and resolving the claim.

Damaged, defective or incorrect items

Contact us as soon as you notice a problem so we can help. You do not need to purchase the warranty to exercise legal rights relating to faulty, misdescribed or incorrectly supplied goods.

Your statutory rights

Nothing in this policy limits mandatory consumer rights, including any applicable cancellation, return, repair, replacement or refund rights. Where local law provides greater protection than this policy, that law applies.

For questions about Malibu Closet products, orders, shipping, exchanges or warranty claims, email Malubiclosetco@gmail.com.

Please include your order number when contacting us about an existing order. For damaged or incorrect items, include clear photos of the issue.